7 Things We Do Better
We offer expertise in IT Consulting, Computer Support and Network Services for small and medium businesses throughout Guelph, Kitchener, Cambridge and Waterloo areas.
- We’ll Respond Within 60 Minutes or Less – Guaranteed. When you call us with a computer problem, we guarantee that your phone call will be either answered immediately or returned within 60 minutes or less by an experienced technician who can help. If we fail to respond within that time frame, the work is free.
- Fast Repair. You should not have to wait around all day for your computer to be repaired. We understand how important your computer network is to you, and that’s why we offer our remote support services. Thanks to this service, we can securely access your computer network via the Internet so you don’t have to wait for a technician to show up. If we can’t fix it remotely, we’ll dispatch a technician the same day.
- Delivered In Plain English. If you have any problems or computer support questions, you can ask and we will answer in PLAIN ENGLISH. There is absolutely no intimidating “geek speak” by our IT support technicians.
- 100% Unconditional Satisfaction Guarantee. You deserve complete satisfaction with our products and services. We will do whatever it takes to make you happy. No hassles, no problems.
- No Unforeseen or Unwanted Surprises. Your network or data will not be damaged, that’s a promise. Before we begin computer maintenance services, we check first to see if there are any possible problems and alert you first. We will explain to you any potential risks involved and get your okay before we begin the work.You can also choose to have your data backed up before we start any work on your machine.
- We Guarantee All Projects To Be Completed On Time within Budget. There will be absolutely no nickel and diming as we perform your network services and IT consulting. This sometimes happens in the industry by unethical and incompetent technicians.We do the right thing and make no excuses. Your IT support project will be completed within time constraints, resources, scope and budget.
- Expect Accuracy With Our Billing. Every invoice from us will reference the completed work tickets, we guarantee it. You pre-approve all IT management services charges and we bill you accordingly. You’ll never be surprised.